The business services of tomorrow are business-focused IT services
Just a few years ago, many services for companies were aligned with existing and usually well-established business processes. The introduction of IT in companies brought about a change in thinking. This led to the IT company’s submission to the IT department and the logic of the computer programs changing business processes. With the ubiquitous spread of the Internet in companies and the progress of globalization, this internal power structure has changed again. Today it is understood that the IT has to support processes in the company, but is not the actual company content. This problem of the past is sustainably supported by modern and business-focused IT.
The task of the business services is to close the gap between the actual process step and the IT. Clear and clear assignments of the IT components (network, server, operating system, application, service, etc.) to the process step are just as important as limiting the number of assigned IT systems. This clearly shows which IT components support which work step.
A business service has the following characteristics:
- Supports work step (s) within the company’s value chain
- Is named and described in the language of the users
- Availability and performance are measurable
- Measuring points and values have relevance for the user and are understood by him
With the definition of the business services and the allocation of the IT components, an important step towards orientation at the service consumer is done. Building on this concept, a lot can be achieved:
Monitoring of availability and performance
- Identify the effects / causes of a failure
- Definition and billing of SLAs
- Focus on the company’s priorities
Business services are defined in such a way that both the availability and the performance can be measured. As far as possible, metrics are used, which have a direct relationship to the activity of service consumers. This creates a common basis for evaluating the quality of the business service. A “perceived” performance can be assessed objectively.